Support & Contact
We're here to help you succeed with Premier LO. Get the support you need to maximize your loan quote generation.
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Email Support
support@premierlo.com
Response within 24 hours
For urgent technical issues affecting your ability to send quotes to customers, mark your message as "URGENT" for expedited response.
Resources & Documentation
Help Articles
Guides on quote generation, email sequences, settings, and more.
Video Tutorials
Step-by-step video guides for common tasks and best practices.
Free Trial Information
Learn how the free trial works, when it starts, and what happens when it ends.
Community Forum
Connect with other users, share tips, and get peer support.
Frequently Asked Questions
Is a Bonzo eventhook required?
No, a Bonzo eventhook is not required. However, setting one up allows automatic lead import and triggers quote workflows directly from Bonzo events.
How do I know leads are in a sequence?
Check the History page — leads with active sequences will show a sequence indicator. You can also view all active threads from the Sequences page.
How do I import my email signature?
Go to Settings and click "Import from Bonzo" — your signature will be pulled in automatically from your Bonzo account.
How to regenerate a quote?
Open the lead from your History page and click "Regenerate." This creates a new quote with the latest rates while keeping the original lead information.